If your withdrawal hasn't arrived as expected, work through the steps below to find out where it is and what to do next.
1. Check for an error when you try to withdraw
If you can't even submit the withdrawal and see an error message, the money hasn't left your balance. Find your error here:
2. Check if you confirmed the withdrawal
Every withdrawal has to be confirmed before it's processed. If you signed up with an email, confirm by clicking the link in the email we send you within an hour.
If there's something wrong with the confirmation email, follow these articles:
If you signed up through Telegram, you'll have to confirm the withdrawal there, as you won't receive an email for this.
3. Check whether the status shows "rejected"
A rejected withdrawal is final, and any held funds are returned to your Cloudbet account. Check whether your balance is back to normal first:
4. Check how long it's been since you confirmed
Withdrawals sometimes take longer than usual, and this is the most common reason you're not receiving your funds yet. Learn more about possible reasons for the delay.
5. Contact support with your withdrawal ID
If none of the above matches, contact customer support and include your withdrawal ID. Learn how to find it here.