If your withdrawal shows a “rejected” status, your withdrawal didn’t go through. Here are some common reasons and what you can do to fix it.
Your confirmation link expired
Withdrawals need to be confirmed by email. If the link expires, your withdrawal will be rejected. Try to withdraw again and confirm the link from your inbox.
Your account verification isn’t complete
You may have been requested to verify your account. If it’s not complete, your withdrawal may be rejected. Check your inbox for a verification request and follow the steps to complete it.
Still stuck? Contact customer support—we’re here to help.