You may see this message when you try to withdraw:
Please play through your deposit and any claimed tips before withdrawing.
Before you can withdraw, you’ll need to wager (play through) your deposit and any tips you’ve claimed, depending on your verification status:
Unverified users: 100% of all your deposits and any claimed tips.
Verified users: 25% of your deposits and any claimed tips.
Why is there a requirement?
This requirement protects fair play and prevents deposits from being withdrawn without play. It also supports anti-money laundering and responsible gambling rules.
For more details, check our Terms & Conditions.
Example playthroughs
Unverified users
If you deposit $500 and claim $10 in tips, you’ll need to wager $510 in total.
Verified users
If you deposit $500 and claim $10 in tips, you’ll need to wager $127.5 in total.
What counts towards your playthrough
Only settled casino or sports bets—whether win or loss—count toward your playthrough. Pending bets don’t count until they’re settled. This keeps playthrough progress accurate for all users.
Need help?
If you think you've already met the playthrough requirement, contact customer support.