Cloudbet Loyalty Club FAQs
casino-loyalty-faq

How does the Cloudbet Loyalty Club work?

It’s simple - players just need to play their favourite games, make their way through the different tiers and earn exclusive tier rewards!.

How many tiers are there?

There are six tiers to climb: Bronze, Silver, Gold, Emerald, Sapphire and Ruby.

Each tier is divided into a number of levels that players must complete in order to progress.

How do I join the new Cloudbet Loyalty Club?

All Cloudbet players will become members of the loyalty club and - because we like a level playing field - will start with Bronze status.

How do I progress through the levels? 

Players progress through the levels by playing casino games. The speed at which you progress will depend on the game’s RTP, so the lower the RTP the quicker you will move through the levels.

Where can I find my current loyalty status?

A player’s progress and current loyalty status is tracked, in real time, and can be seen under the My Account page. 

Requirements needed to advance to the next tier are also shown. 

Player inactivity

If a player fails to place a real money bet during a calendar week, they will move down one level.

If a player fails to place a real money bet during a calendar month, they will move down to the beginning of the tier below their existing tier status.

What benefits does the Cloudbet Loyalty Club offer?

Your benefits change depending on what tier level you are on.

Bronze

  • 20 free spins every Tuesday following a €20 or more deposit.

Silver

  • Twice- weekly deposit bonus (40x rollover, €125 Bonus deposit cap)

Gold

  • Twice- weekly deposit bonus (30x rollover, €275 Bonus deposit cap)

Emerald

  • Twice- weekly deposit bonus (20x rollover, €1,250 Bonus deposit cap)
  • Bespoke Bonuses
  • Priority Customer Support

Sapphire

  • Twice- weekly deposit bonus (20x rollover, €2,500 Bonus deposit cap)
  • Bespoke Bonuses
  • Priority Customer Support
  • Account Manager

Ruby

  • Twice- weekly deposit bonus (15x rollover, €5,000 Bonus deposit cap)
  • Bespoke Bonuses
  • Priority Customer Support
  • Account Manager

Can I see future tier benefits?

Clicking on the loyalty icon or navigating through loyalty status in the ‘my account’, will display the remaining levels you will need to reach to move to the next tier as well as the benefits for the next tier up from your position.

Terms & Conditions
  1. Loyalty Club tiers at Cloudbet are as follows:

    Bronze

    Silver

    Gold

    Emerald

    Sapphire

    Ruby

  2. Progression through the tiers is based on casino gameplay.
  3. Only real money gameplay in Casino, Live Casino and Arcade contributes towards tier progression. Gameplay on Sportsbook does not contribute to the loyalty club.
  4. Loyalty rewards can consist of:

    Bonuses

    Free spins

    Cashback

  5. Loyalty Tier progress and tier  rewards can be viewed in the Account profile, on the “Loyalty Club” tab. 
  6. When a user has an active bonus, this user's gameplay will not contribute towards the Loyalty Club, e.g. the user will not be able to generate level points or reward points with bonus bets.
  7. Loyalty progression is the same for all currencies and all the gameplay contributes towards the Loyalty Club progression.
  8. If you do not place 1 real money bet in a calendar week (Monday to Sunday), then you will move down 1 level.
  9. If you do not place 1 real money bet in a calendar month, you will move down to the bottom level of the below tier.
  10. A ‘Real Money Bet’ is any bet made using funds (fiat or cryptocurrency) you have deposited into the Casino.
  11. A ‘Bonus Bet’ is any bet made using bonus funds or free bets that have wagering requirements.
  12. If you receive tier points or level points in error, then Cloudbet reserves the right to remove them.
  13. If a game is found to be configured incorrectly, Cloudbet reserves the right to remove points that were incorrectly accumulated and will make best effort to re-credit at the correct rate.
  14. If you are found to be exploiting the loyalty club, Cloudbet reserves the right to remove you from the club.
  15. Any tier rewards can be canceled at any point without notice.
  16. By registering with Cloudbet and participating in real money gameplay you hereby accept these terms and conditions.
  17. General Cloudbet terms and conditions apply.