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Responsible Gambling

At Cloudbet, we are committed to fostering an environment where gambling remains a safe, enjoyable, and controlled form of entertainment. We take this responsibility to protect our players and promote responsible gambling seriously.

Our mission is to provide a secure, transparent, and supportive environment where players can make informed decisions about their gambling activities. We actively work to safeguard vulnerable individuals, prevent underage gambling, and identify and address signs of problem gambling.

Gambling should be fun and not cause harm. If you feel that your gambling is becoming a problem, we encourage you to use the tools available or reach out for help.

Our Responsible Gambling Tools

To help you keep gambling fun and stay in control, we offer a range of tools and resources, including cooling-off and self-exclusion options, as well as access to professional support services.

Our team is also here to help you in every step of the way. You can contact us via live chat or at [email protected].

Cooling-Off

Cooling-off is a tool that offers you the ability to disable gambling features on your Cloudbet account should you feel that you need a short break (i.e. your account stays open but you cannot place any bets).

Cooling-off has following duration options:

  • 24 hours
  • 7 days
  • 1 month
  • 3 months

During cooling-off, you cannot:

  • Place bets
  • End your cooling-off period early

When you set a cooling-off period, your account will automatically reactivate once the selected time period has elapsed. After reactivation, you will be able to place bets as normal.

Cooling-off can be applied by following the steps below:

  1. Once you’re logged in, select the profile icon.
  2. Select preferences.
  3. Under responsible gambling, select set up.
  4. Select cool-off.
  5. Select cool-off duration.
  6. Select confirm.
  7. Complete 2FA (if enabled) or one-time password through email.
  8. Cool-off activated and you’ll be automatically logged out of your account.

Self-Exclusion

Self-exclusion is a tool that offers you the ability to suspend all access to your Cloudbet account should you feel that you need a longer break, are at risk of developing a gambling problem, or believe you currently have one.

Self-Exclusion is available in the following durations:

  • 1 year
  • 3 years
  • 5 years
  • Lifetime

During self-exclusion, you cannot:

  • Access your account
  • End your self-exclusion period early

When you set a temporary self-exclusion, your account will only reactivate once the selected time period has elapsed and you reach out to us requesting for your account to be reactivated. After reactivation, you will be able to deposit, place bets, and withdraw funds as normal.

In the event that a lifetime exclusion is set, your account will remain closed indefinitely. This action is irreversible and cannot be undone.

Self exclusion can be applied by following the steps below:

  1. Once you’re logged in, select the profile icon.
  2. Select preferences.
  3. Under responsible gambling, select set up.
  4. Select self-exclusion.
  5. Select self-exclusion duration.
  6. Select confirm.
  7. Complete 2FA (if enabled) or one-time password through email. Self-exclusion is activated and you’ll be automatically logged out of your account.

Conditions of Cooling-Off/Self Exclusion

To cool-off or self-exclude means to stop betting or gambling for a period of time which can either be defined, or indefinite.

By implementing a cool-off or self-exclusion on your account, you agree to the associated terms and conditions detailed below.

In the event you are unable to initiate a cool-off or self-exclusion, assistance is available via live chat or at [email protected].

You will not be able to place any bets during your period of cooling-off. While cooling-off, you are not eligible for any form of benefits, bonuses, reloads or rewards.

You will not be able to access your account during your period of self-exclusion. While self excluded, you are not eligible for any form of benefits, bonuses, reloads or rewards.

Once a cool-off or self-exclusion is applied to your account, it will stay in place until the period has lapsed. During your cool-off or self-exclusion period, the cool-off or self-exclusion may not be revoked.

We will use all reasonable endeavors to ensure compliance with our responsible gambling cooling-off and self-exclusion policy. However, you accept that we will not be held responsible or liable if you attempt to open any new account. In addition, Cloudbet will not be liable if you continue to deposit and wager using additional accounts which have previously not been disclosed. 

Under cool-off or self-exclusion you acknowledge that:

  • You should not attempt to deposit or place any wager on any of your accounts from which you have requested a cool-off or to be excluded during your selected cooling-off or self-exclusion period.
  • You should not attempt or proceed to open any new accounts during your cooling-off self-exclusion period.
  • If you succeed in opening a new account during a cooling-off or self-exclusion period, we will endeavour to close any and all such accounts at our earliest detection.
  • Our responsibility is only to take reasonable steps to prevent you from gambling on any of our products. It is also the customer’s responsibility to refrain from breaching these agreed terms.
  • A cooling-off or self-exclusion request is a voluntary request made by you. If you proceed to act contrary to such a request, Cloudbet, nor any of its employees or affiliated persons shall be held accountable or liable for any losses you may suffer. Any losses incurred during your cooling-off or self-exclusion period will not be refunded.
  • If you act contrary to a cooling-off or self-exclusion request, we retain discretion to terminate or void any wagers you have placed and to take other appropriate action. Also, if we have suspicions or further investigation provides evidence that you have actively attempted to disguise the source of your account or accounts, which affects our ability to block your account or accounts promptly, the company retains discretion to terminate or void any wagers you have placed and to take other appropriate action.

Self-Assessments

We encourage you to regularly assess your gambling habits to determine whether gambling remains within healthy limits. To this end, you can complete the following 20 question self-assessment from Gamblers Anonymous to better understand your current gambling habits - https://gamblersanonymous.org/20-questions/.

Where a self-assessment identifies a high risk for problematic gambling behaviour, we recommend you to explore the available responsible gambling tools or reach out for help.

Help Organizations

If you are worried about your gambling, or if someone you know is having problems managing their gambling, there are several external support agencies that can assist with providing you with advice.

See below, for a non-exhaustive list of external support agencies that can help with providing advice around problem gambling:

  • Gamblers Anonymous - https://gamblersanonymous.org/
  • GambleAware - https://www.gambleaware.org/
  • Gambling Therapy - https://gamblingtherapy.org/
  • Gamtalk - https://www.gamtalk.org/

Gambling Blocks

There are gambling site blocker apps available to help restrict access to gambling websites as a protective measure in safeguarding yourself, or in some instances, safeguarding the risk of gambling exposure to someone who is underage.

See below, for a non-exhaustive list of third-party tools* that can help to restrict or block access to gambling websites:

  • Betblocker - betblocker.org
  • GamBlock - gamblock.com
  • Gamban - gamban.com

*Cloudbet does not accept any liability in respect to any third-party software

Underage Gambling

At Cloudbet, we do not accept players under the age of 18 to gamble on the Platform.

Underage gambling is illegal and no winnings will be paid to you if you are identified as someone who is underage.

Precautions should be taken when sharing devices with someone who is underage, such as:

  • Always logging out of your gambling account and never leaving your devices unattended while logged in.
  • Protecting your gambling account with a strong, unique password and avoid saving it on shared devices.
  • Storing account information, payment cards, and digital wallets out of reach of children.
  • Using tools like Gamban or BetBlocker to restrict access to gambling websites on devices used by children.
  • Talking to your children about the risks of gambling and supervising their screen time.