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I deposited to the Cloudbet withdrawal address

If you deposited to the address from which your previous Cloudbet withdrawal came, it will not appear in your account.

If you deposited to the address from which your previous Cloudbet withdrawal came, it will not appear in your account.

Why it doesn't work

When you withdraw, your crypto is sent from a Cloudbet wallet to your own wallet. The Cloudbet address you see on that transaction belongs to us, not you. Sending a deposit back to it won't reach your account.

Your deposit address is a different, unique address tied to your account, found in the deposit screen.

What you should do

Contact customer support with the following details:

  • Currency

  • Amount

  • The deposit address you sent to

  • The transaction hash

How to deposit correctly

Always send deposits to the deposit address shown on the deposit screen of your account.

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