If your camera isn't loading during identity verification, here are a few things to try:
Turn off your VPN
If you're using a VPN, turn it off and refresh your page. VPNs can interfere with the camera permissions required by our verification provider.
Follow Sumsub's camera troubleshooting guide
For a full list of fixes, including browser settings, app permissions, and OS-specific steps, on the Sumsub's troubleshooting page.