If something looks off with your casino payout—like a missing win or an incorrect amount, we’re here to help.
What you should do
Contact customer support with these details:
Game name
Stake amount
Time and date of your round
Expected vs. actual payout
Any screenshots (if available)
We'll review the round with our provider and let you know when we have an update.
How to find my Round ID
Your Round ID can appear in different places depending on the game. Here’s where you’ll usually find them:
Open the game you played.
Look for a menu icon.
Look for Bet History.
Select the round and locate the Round ID.
