Cryptocurrency deposits are typically credited within minutes.
If your deposit hasn’t appeared in your account, check if the crypto you deposited is supported on Cloudbet and follow the appropriate section below.
If your crypto is supported
Occasional delays can occur due to unforeseen factors, such as network congestion. Wait 10 minutes for the deposit to appear in your account. If it still hasn’t appeared in your account after 10 minutes, contact customer support (and include the transaction information).
If your crypto is not supported
Deposits made with unsupported cryptocurrencies will not appear in your account.
Cloudbet prioritizes the security of your transactions by using highly secure systems designed to protect your funds. These systems are engineered to prevent any external access, including Cloudbet. In most cases, deposits of unsupported currencies or networks are not recoverable. For further assistance, contact customer support (and include the transaction information).
When contacting customer support
To help the team investigate, provide this information:
Cryptocurrency
Network
Address
Transaction date
Transaction link