At Cloudbet we understand that integrity and fairness of our games is important to all of our players.
Each game has a ‘Theoretical RTP' value, and an ‘Actual RTP' value.
The ‘Theoretical RTP' is the expected return of the total money bet over an extended number (millions) of plays on the game and expressed as a percentage. Therefore, games with a theoretical RTP value of 98% indicates that 98% of the total money bet on the game is returned to players.
The ‘Actual RTP' is determined by way of periodic analysis of the game outcomes, also expressed as a percentage, to ensure that this remains close to the ‘Theoretical RTP' and an indicator that the game continues to function properly, randomly and fairly.
Analysis to ensure that the ‘Actual RTP's' of the games remain close to the ‘Theoretical RTPs' of games are carried out quarterly.
The ‘RNG' provided by our software suppliers has been rigorously tested and certified as random and fair by independent test houses that have met the highest standards required by the regulator.
The RTP for the game is not true, I have not received the percentage return that is published for the game.
RTP is a measure of all the play of all the players of the game pooled together. It is not the play or return to any one player. Some people will win and have an RTP in excess of 100%, some will lose and have an RTP of less than 100%. A player who wins £500 from £10 play has an RTP of 5000%. Players must recognise that if some winners have an RTP of 5000%, many other players are likely to have an RTP lower than the advertised average.
'Live gaming' takes place in strictly controlled studios, is fully recorded and monitored and is subject to statistical performance checking in the same way that software ‘RNG' gaming is checked. Live dealers can make mistakes in their handling of cards, spinning a wheel, etc., but these errors should be immediately apparent to all the players and the supervisor and can be checked.
For any issues customers should contact the Live Casino ‘Pit Boss' using the chat function on Live games, or Customer Services via Live Chat, email or telephone and can report any issues they feel have not been resolved. Customers should make a note of the game ID to ensure that Customer Services can respond quickly and efficiently.