Self Exclusion

By requesting a period of self-exclusion you agree to follow the below terms and conditions, which will be in effect from the time that CS implements the chosen period of self-exclusion. 

Self-exclusion requests greater than 24 hours should be made via the Live Chat option on site.

You may self-exclude for the following periods of time: 

  • 24 hour cool off - To be completed on-site
  • 1 week
  • 1 month
  • 6 months
  • 1 year
  • Permanently

Once you have self-excluded you will not be able to access your account or withdraw during this period.

If you have excluded your account whilst you have pending bets on your account, bets placed will remain valid and settle according to official results. Once the period of self exclusion has lapsed you may withdraw winnings from qualifying bets. Cloudbet does not cancel or void any bets placed before a self exclusion has been affected.

Once you have self-excluded you will not be able to change or alter the period for a shorter length of time or have your self-exclusion cancelled until the period that you selected for self-exclusion has passed.  

Please contact our customer services team if you wish to extend your self-exclusion period.

Once your self exclusion period has passed your account will automatically reopen.

By self-excluding you agree that:

  • You will not create another account during this period.
  • You will not deposit, or attempt to deposit funds into a Cloudbet account. 
  • You will not wager on this website during this period.
  • This is a voluntary act initiated by yourself, and Halcyon Super Holdings will not be liable for any losses you may incur during the period of self-exclusion in any form.