If you’re not seeing your free spins, follow these steps to check what’s going on and what to do next.
1. Check if you’re in an eligible jurisdiction
Free spins are tied to specific game studios, but not all providers are available in every country. If the game studio isn’t supported in your jurisdiction, the spins won’t trigger.
To check if your jurisdiction is supported by the game studio, check the promotion's Terms and Conditions and the general terms for free spins.
2. Check if you’ve met the requirements
To unlock free spins, you need to meet the conditions of the promotion. Depending on the offer or promotion, the requirements may include:
Minimum deposit of a certain amount
Account verification (e.g., phone, ID, and proof of address)
Minimum bet, depending on the offer
If any condition isn’t met, the spins won’t trigger. To check the specific conditions, check the promotion page and the general terms for free spins.
3. Check if the free spins are already in your account
Free spins may already be credited. To check:
Once you’re logged in, select the Rewards or Ready button.
Locate the free spins in the Active section.
Select Play now to launch the game.
Still stuck?
If you’ve completed all the steps above and still don’t see the spins, contact customer support—we’ll look into it for you.
Frequently asked questions
What if the spins were meant for a studio that’s not supported in my country?
What if the spins were meant for a studio that’s not supported in my country?
We can't credit the spins to a different game. To make sure the game is supported in your jurisdiction, double-check the Terms and Conditions on the promotion page. All the prohibited jurisdictions should be listed there.
Can I choose which game I use the spins on?
Can I choose which game I use the spins on?
No. Free spins are tied to the specific game listed in the promotion.
Can I request customer support to offer free spins?
Can I request customer support to offer free spins?
No. Free spins are only awarded through specific promotions when all eligibility requirements are met.
Do free spin winnings have wagering requirements?
Do free spin winnings have wagering requirements?
Yes. Winnings from free spins usually come with a wagering requirement. Check the promotion page for the exact wagering requirement.