Cloudbet follows specific settlement rules for events that are canceled or left incomplete.
What sports does this apply to?
These rules apply to team sports and match-based events, including:
Football (soccer)
Basketball
Tennis
Esports
Baseball
Cricket
American football
These rules do not apply to:
Horse racing or motorsports
Virtual sports
If you aren’t sure whether these rules apply to your sport or bet type, check our full Sports Rules page.
If a match is canceled
Status | What happens |
The match is not rescheduled by the end of the next full day | All bets on the event are void, and your stake is automatically refunded. |
The match is rescheduled and completed within that time | Your bet will remain valid and settle based on the final result. |
If a match is not completed
If a match starts but is abandoned and not completed by the end of the next full day:
Bets on markets not yet determined are void and refunded.
Bets on markets that have already been settled will still stand based on the official result.
Bet types that are not refunded
Outrights (e.g., "Team to win the tournament", "Player to reach the final") remain valid—unless the entire tournament or competition is canceled or not completed within 24 hours of its scheduled end date.