When completing Level 2 verification, you’ll need to upload a photo of your ID and proof of address—along with a quick face verification. Learn what document types are accepted and what to check before you submit.
If you can't verify your account, see the common reasons for verification issues.
A photo of your ID
Acceptable forms of ID
Your passport
National ID card
Driver’s license
Residence permit
ID requirements
Must show your full name, face, and ID number.
Must be an original document—no photocopies or scans of copies.
Match the full name on your proof of address.
Proof of address
Acceptable proof of address
Type | Examples |
Utility bill | Gas, water, and electricity bills |
Government correspondence | Letters from tax or registry offices |
Bank statement | Monthly statements |
Rental agreement | Lease agreement issued by a registered landlord or property agent |
Requirements
Your proof of address must:
Match the full name on your ID. Proof of address showing a family member’s name won’t be accepted.
Match the claimed address you want to verify.
Be dated within 3 months and in a photo or PDF format.
Be an original document—no scans or photos of photocopies.
The following documents will not be accepted as proof of address:
Mobile phone bills
Insurance documents
Payment invoices
Frequently Asked Questions
Can my proof of address come from my temporary location?
Can my proof of address come from my temporary location?
No, the proof of address must come from your official place of residence, not your temporary physical location (e.g., Airbnb or hotel).
What if I recently relocated to a different country?
What if I recently relocated to a different country?
Submit your proof of address from your current jurisdiction that meets the requirements above.