Frequently Asked Questions

General

What is bitcoin?

Bitcoin is a digital currency that enables instant payments anywhere in the world. It uses peer-to-peer technology to operate; money is issued and transactions are managed collectively by the network, meaning there is no central authority. You can find a good introduction to bitcoin here.

How do bitcoin payments work?

The first step is to download a bitcoin e-wallet to your computer or mobile device. You can then purchase bitcoin from one of several online exchanges, as well as at many traditional retailers and bitcoin ATMs. When you purchase Bitcoin it is credited to your e-wallet almost instantly, and you are free to transact directly with an ever-increasing range of merchants.

Why should I use a bitcoin gaming site rather than one featuring traditional payment methods?
  • - Quicker processing times 
  • - The currency and its infrastructure provide you with greater privacy (an email address is all you need to create an account).
  • - No payment processing costs, and it eliminates the risk of credit card fraud.
  • - Complete control over the security of your funds.
How do you ensure the security of my bitcoin?

We employ industry-leading security practices to keep your funds safe. All deposited funds are sent directly to an offline cold-wallet, out of reach of potential hackers. Our online hot-wallet contains only enough bitcoins to process a day's worth of transactions, and is replenished on a daily basis.

Where can I get a bitcoin e-wallet?

We recommend wallets with two-factor authentication such as those offered at www.blockchain.info

Where can I purchase bitcoin?

We recommend visiting either www.localbitcoins.com or www.bitstamp.com to find an exchange best suited to you location and desired payment method. Alternatively, many cities also now offer bitcoin ATMs that allow you to instantly exchange cash for bitcoin.

How do I make a deposit?

Click on the "deposit" button on your account dashboard. We will automatically generate a new bitcoin address for every transaction. Copy this address into your e-wallet and instantly send as many bitcoins as you would like. If you are using a mobile wallet, you can deposit by simply scanning the QR code accompanying this unique address.

What is the minimum deposit amount?

The minimum bitcoin deposit amount is 0.001 BTC.

What is the maximum deposit amount?

There is no maximum deposit amount.

What is the minimum withdrawal amount?

The minimum bitcoin withdrawal amount is 0.001 BTC.

What is the maximum withdrawal amount?

There is no maximum withdrawal amount.

How long will my deposit take to be credited?

All deposits are credited the moment we receive them from the blockchain, which can take up to 24 hours. In some cases this process may be instant, but if you do not see your deposit credited to your account after a period of 24 hours, please contact our support team at support@cloudbet.com with details of your transaction.

How long will my withdrawal take to be processed?

Most withdrawals take 24 hours to process. In some cases withdrawals may be instant, but as a general rule you should expect this process to take up to 24 hours. 

If your withdrawal has not been processed, and it has been more than 24 hours, please contact our support team at support@cloudbet.com.

If bitcoin is anonymous, do I still need to provide Cloudbet with personal information?

No, all you need to create an account and start betting is a valid email address and your date of birth.

How do I access my first deposit bonus?

Your bonus will be made available to you as you earn loyalty points by placing bets on any sporting event or casino game. For every 800 loyalty points earned, 0.01 BTC will be released. For more details please click here.

Sportsbook

What is the minimum bet?

For most markets the minimum bet amount is 0.001 BTC

What is the maximum bet?

Maximum bets vary based on a number of factors. Generally, the maximum bet amount will increase as an event grows nearer and liquidity on that event increases. If you attempt to place a bet for greater than the maximum allowed your bet will be automatically reduced to the maximum allowable stake.

How can I get my limits increased?

If you would like your limits increased, please contact support@cloudbet.com.

I placed a winning bet, why is it still showing as "pending"?

While all events are graded automatically, in some instances there can be a delay while our system waits on verification of an event's outcome. In general, the delays are shortest for more popular sports and leagues, and slightly longer for lower-profile events. If you have concerns about a delay in grading, please contact support@cloudbet.com.

I made a mistake placing a bet, what can I do?

Once a bet has been accepted it cannot be changed, modified or cancelled. If you made a mistake while placing a bet you may consider placing an equivalent bet on the other side of the wager to negate the outcome.

What is an Asian handicap?

Asian handicap betting is a form of handicapped betting primarily used in football. There are five different settled outcomes being used: Win, Lose, Tie, Half win and Half lose. Half-win and Half-lose refers to Asian handicap or Over/Under where the line includes a quarter (0.25, 0.75, 1.25 etc.). If a bet is placed on over 2.25, half of the stake is placed on over 2 and half of the stake is placed on over 2.5. If the game ends with exactly two goals (1-1, 2-0 or 0-2) the bet placed on over 2 is settled tie and the bet placed on over 2.5 is settled lose. This is called Half lose. If the game ends with more than two goals the bet is settled win or if it ends with less than two goals the bet is settled lose. If a bet is placed on over 2.75, half of the stake is placed on over 2.5 and half of the stake is placed on over 3. If the game ends with exactly three goals (2-1, 3-0, 1-2 or 0-3) the bet placed on over 2.5 is settled as win and the bet placed on over 3 is settled tie. This is called Half win. If the game ends with more than three goals the bet is settled win or if it ends with less than three goals the bet is settled lose. If the wagering offer on an event includes a draw as a third option and the event ends in a draw, wagers on the draw will be paid, while wagers on either side will be lost.

Casino

What is the minimum bet?

Minimums vary by game, but go as low as 0.00002 for slots.

How can I get support in the live casino?

Please click on the “support” button within the live casino’s chat feature.

Where are your live dealers based?

Central America and South-east Asia.

Where can I learn more about your live dealers?

Each of our live dealers has a profile that you can view by clicking on the “Our dealers” button within the live dealer casino.

How can I get support in the live casino?

Please click on the “support” button within the live casino’s chat feature.